I previously wrote an article describing the different Order settings of Salesforce OOTB. Once you have enabled those settings, some additional adjustments can still be made at either a profile or permission set level to allow users edit activated orders. All of the below settings are in the App Permissions in the Sales section: 1. … Continue reading How to Edit Activated Orders
Should I use Orders in CPQ?
The question in the title is one I have been asked on repeat over the last four years. The initial question is always at the object level, a wanting to understand which flavor they should pick: Opportunity --> Quote --> Contract Opportunity --> Quote --> Order --> Contract While some might think the obvious answer … Continue reading Should I use Orders in CPQ?
How to set up Dunnings in Salesforce Billing
Dunnings - a word that my computer dictionary does not believe is real, but I promise you it is. It is the process that collections agents go through when they want to try and collect payments that are late or overdue. As the Revenue Cloud ecosystem grows to include the Finance side of the house, … Continue reading How to set up Dunnings in Salesforce Billing
The Implications of Changing the Contract Date in CPQ
Recently I was asked whether or not the Contract Date on a non-activated Contract could be changed- specifically the Contract Start Date field. I had been extremely hesitant to say Yes to this change because, in the world of CPQ, dates mean everything, and the Contract Start Date has a lot of power and meaning. … Continue reading The Implications of Changing the Contract Date in CPQ
Evergreen Subscriptions in CPQ
A question I have heard since the Winter '19 release, where the Subscription Type options for CPQ products were expanded, is what is Evergreen and what is Renewal + Evergreen. In short form, an Evergreen subscription product is a product that never ends, think your Netflix subscription, its monthly and just keeps going until you … Continue reading Evergreen Subscriptions in CPQ
Quote Dates and Order Dates Relationship
While there is documentation about how dates are set in Salesforce, the documentation can become confusing, if not contradictory when you start looking into the details of which object controls the final dates. Salesforce says that the specificity for the Quote term and dates goes that the most granular level is the ruling level, meaning … Continue reading Quote Dates and Order Dates Relationship
How to handle zero quantity Orders
Say you have a product that you sold for $100 last month with a quantity of two, and this month the customer would like to exchange that product for an upgrade (a different product altogether). With Amendments in CPQ, this is not an issue. You can zero out the line and then add the new … Continue reading How to handle zero quantity Orders