If you have MDQ turned on and are also using the pricing setting on the Product Option record, the following issue has likely happened to you. Unfortunately, the documentation from Salesforce for resolving this is buried, so hopefully, this will provide some assistance. Suppose that you de-segment a product option and then resegment it. The … Continue reading How to fix incorrect MDQ Unit Price?

When you have MDQ products set up in CPQ, you automatically get the Wand icon which you can use to segment or desegment the products. Out-of-the-box, these icons are visible and easily clickable. However, if a user desegments a product they have spent time setting up, they will lose all of the work (unless they … Continue reading How to hide the Desegment button for MDQ?

If you are looking to have a product that has its price calculated by another product or set of products, you will want to set up a Percent of Total product. Doing this requires a couple of steps. First, on the Product record that will be the Percent of Total product, you will want to … Continue reading How to set up a Percent of Total product

Canceling a Contract or churning a Contract in CPQ can mean different things depending on the scenario you reference. The first scenario could be that you are referring to not renewing a Contract, meaning the customer did not want to continue past their contract date. The second scenario could be taking an existing contract and … Continue reading How to Cancel a Contract in CPQ

I've been writing a lot about Percent of Total products recently, and this has stemmed from the fact that the Percent of Total products seem to have a lot of nuance to them, that if you are paying attention, it might come back to bite you later on down the road. This article is a … Continue reading Percent of Total Discounts on Renewals

While some companies set their Partner Discounts and Distributor Discounts on the Quote level using Price Rules and lookup data, others might choose to enter the data per Quote manually. In either scenario, it is crucial to understand that the data will not automatically end up on the Renewal quote when going through the Renewal … Continue reading Partner Discounts on Renewals

Early Renewals are a funny topic in CPQ because many people think that a unique action is needed to do it. However, Early Renewals are very simple to achieve. To do an Early Renewal, the easiest path forward is to check the Renewal Forecast and the Renewal Quoted checkboxes on the Contract on the day … Continue reading How to do an Early Renewal in CPQ

This post will review the best practices for doing a Rip and Replace scenario in CPQ. First, let's define Rip and Replace: This is when you take an existing Contract in Salesforce and cancel all of the lines, with the intention to create a net new Contract. The most common reason for doing this action … Continue reading How to Rip and Replace in CPQ

You likely landed on this article because you are trying to update Products via an Amendment in CPQ while also adding term length to that Contract. I will preface that while CPQ supports this process in some ways, it is not fully supported for all scenarios. First and foremost, let's get some logistics out of … Continue reading How to Amend and Extend a Contract in CPQ